IT Services in Canada to 2013

Introduction

This databook provides the most comprehensive and up-to-date information on the IT services revenue opportunity across the infrastructure, applications and BPO service portfolios in Canada. This databook also provides forecasts for recurring and new contract revenue opportunities from 2008 to 2013.

Scope

*Contains forecasts of the IT Services revenue opportunity in Canada in 16 segments and 10 vertical markets

*Segments the market in terms of recurring business and new contract opportunity

*Segments the overall IT Services opportunity in Canada in terms of consulting and design, implementation and SI, and operational services

Highlights

Spending on business process outsourcing portfolio with a 37% share was the highest in IT services market in Canada.

The overall spending on IT services in Canada is forecast to grow at a compound annual growth rate (CAGR) of 8.3% over the 2008-2013 period.

Reasons to Purchase

*Comprehensive and current guide providing IT services spend data across the applications, infrastructure and BPO service lines

*Data points across various industries and service segments, enabling informed strategic and tactical decisions

*Comprehensive technology growth predictions based on end-user investment outlook, vendor confidence, and macro-economic factors


Report Highlights
Highlights

Spending on business process outsourcing portfolio with a 37% share was the highest in IT services market in Canada.

The overall spending on IT services in Canada is forecast to grow at a compound annual growth rate (CAGR) of 8.3% over the 2008-2013 period.


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TABLE OF CONTENTS
OVERVIEW 1
Catalyst 1
Summary 1
INTRODUCTION 11
Reasons to purchase 11
OVERALL MARKET 15
IT services spending by portfolio in Canada 15
Spending on application services in Canada 18
Spending on BPO in Canada 20
Spending on infrastructure services in Canada 22
IT services spending by vertical market in Canada 24
RECURRING MARKET 29
IT services spending by portfolio in Canada 29
Spending on application services in Canada 32
Spending on BPO in Canada 34
Spending on infrastructure services in Canada 36
IT services spending by vertical market in Canada 38
NEW CONTRACT MARKET 43
IT services spending by portfolio in Canada 43
Spending on application services in Canada 46
Spending on BPO in Canada 48
Spending on infrastructure services in Canada 50
IT services spending by vertical market in Canada 52
BUSINESS CONSULTING AND DESIGN OPPORTUNITY 57
IT services spending by portfolio in Canada 57
Spending on application services in Canada 60
Spending on BPO in Canada 62
Spending on infrastructure services in Canada 64
IT services spending by vertical market in Canada 66
IMPLEMENTATION AND INTEGRATION OPPORTUNITY 71
IT services spending by portfolio in Canada 71
Spending on application services in Canada 74
Spending on BPO services in Canada 76
Spending on infrastructure services in Canada 78
IT services spending by vertical market in Canada 80
OPERATIONAL SERVICES REVENUE OPPORTUNITY 85
IT services spending by portfolio in Canada 85
Spending on application services in Canada 87
Spending on BPO services in Canada 89
Spending on infrastructure services in Canada 91
IT services spending by vertical market in Canada 93
APPENDIX 98
Further reading 98
How to contact experts in your industry 98
Disclaimer 98


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LIST OF FIGURES
Figure 1: Spending on IT services by portfolio in Canada, 2007–2013 ($m) 15
Figure 2: Spending on IT services by portfolio in Canada, 2007 and 2013 (%) 17
Figure 3: Spending on application services by service line in Canada, 2007–2013 (%) 18
Figure 4: Spending on BPO services by service line in Canada, 2007–2013 (%) 20
Figure 5: Spending on infrastructure services by service line in Canada, 2007–2013 (%) 22
Figure 6: Spending on IT services by vertical market in Canada, 2007–2013 (%) 24
Figure 7: Spending on application services by top five verticals in Canada, 2007 and 2013 (%) 27
Figure 8: Spending on BPO services by top five verticals in Canada, 2007 and 2013 (%) 27
Figure 9: Spending on infrastructure services by top five verticals in Canada, 2007 and 2013 (%) 28
Figure 10: Spending on recurring accounts by portfolio in Canada, 2007–2013 ($m) 29
Figure 11: Spending on recurring accounts by portfolio in Canada, 2007 and 2013 (%) 31
Figure 12: Spending on recurring accounts in application services by service line in Canada, 2007–2013 (%) 32
Figure 13: Spending on recurring accounts in BPO services by service line in Canada, 2007–2013 (%) 34
Figure 14: Spending on recurring accounts in infrastructure services by service line in Canada, 2007–2013 (%) 36
Figure 15: Spending on recurring accounts by vertical market in Canada, 2007–2013 (%) 38
Figure 16: Spending on recurring accounts in application services by top five verticals in Canada, 2007 and 2013 (%) 41
Figure 17: Spending on recurring accounts in BPO services by top five verticals in Canada, 2007 and 2013 (%) 41
Figure 18: Spending on recurring accounts in infrastructure services by top five verticals in Canada, 2007 and 2013 (%) 42
Figure 19: Spending on new contracts by portfolio in Canada, 2007–2013 ($m) 43
Figure 20: Spending on new contracts by portfolio in Canada, 2007 and 2013 (%) 45
Figure 21: Spending on new contracts in application services by service line in Canada, 2007–2013 (%) 46
Figure 22: Spending on new contracts in BPO services by service line in Canada, 2007–2013 (%) 48
Figure 23: Spending on new contracts in infrastructure services by service line in Canada, 2007–2013 (%) 50
Figure 24: Spending on new contracts by vertical market in Canada, 2007–2013 (%) 52
Figure 25: Spending on new contracts in application services by top five verticals in Canada, 2007 and 2013 (%) 55
Figure 26: Spending on new contracts in BPO services by top five verticals in Canada, 2007 and 2013 (%) 55
Figure 27: Spending on new contracts in infrastructure services by top five verticals in Canada, 2007 and 2013 (%) 56
Figure 28: Spending on business consulting and design services by portfolio in Canada, 2007–2013 ($m) 57
Figure 29: Spending on business consulting and design services by portfolio in Canada, 2007 and 2013 (%) 59
Figure 30: Spending on business consulting and design services in application services by service line in Canada, 2007–2013 (%) 60
Figure 31: Spending on business consulting and design services in BPO services by service line in Canada, 2007–2013 (%) 62
Figure 32: Spending on business consulting and design services in infrastructure services by service line in Canada, 2007–2013 (%) 64
Figure 33: Spending on business consulting and design services by vertical market in Canada, 2007–2013 (%) 66
Figure 34: Spending on business consulting and design services in application services by top five verticals in Canada, 2007 and 2013 (%) 69
Figure 35: Spending on business consulting and design services in BPO services by top five verticals in Canada, 2007 and 2013 (%) 69
Figure 36: Spending on business consulting and design services in infrastructure services by top five verticals in Canada, 2007 and 2013 (%) 70
Figure 37: Spending on implementation and systems integration services by portfolio in Canada, 2007–2013 ($m) 71
Figure 38: Spending on implementation and systems integration services by portfolio in Canada, 2007 and 2013 (%) 73
Figure 39: Spending on implementation and systems integration services in application services by service line in Canada, 2007–2013 (%) 74
Figure 40: Spending on implementation and systems integration services in BPO services by service line in Canada, 2007–2013 (%) 76
Figure 41: Spending on implementation and systems integration services in infrastructure services by service line in Canada, 2007–2013 (%) 78
Figure 42: Spending on implementation and systems integration services by vertical market in Canada, 2007–2013 (%) 80
Figure 43: Spending on implementation and systems integration services in application services by top five verticals in Canada, 2007 and 2013 (%) 83
Figure 44: Spending on implementation and systems integration services in BPO services by top five verticals in Canada, 2007 and 2013 (%) 83
Figure 45: Spending on implementation and systems integration services in infrastructure services by top five verticals in Canada, 2007 and 2013 (%) 84
Figure 46: Spending on operational services by portfolio in Canada, 2007–2013 ($m) 85
Figure 47: Spending on operational services by portfolio in Canada, 2007 and 2013 (%) 86
Figure 48: Spending on operational services in application services by service line in Canada, 2007–2013 (%) 87
Figure 49: Spending on operational services in BPO services by service line in Canada, 2007–2013 (%) 89
Figure 50: Spending on operational services in infrastructure services by service line in Canada, 2007–2013 (%) 91
Figure 51: Spending on operational services by vertical market in Canada, 2007–2013 (%) 93
Figure 52: Spending on operational services in application services by top five verticals in Canada, 2007 and 2013 (%) 96
Figure 53: Spending on operational services in BPO services by top five verticals in Canada, 2007 and 2013 (%) 96
Figure 54: Spending on operational services in infrastructure services by top five verticals in Canada, 2007 and 2013 (%) 97


LIST OF TABLES
Table 1: Service line definitions – applications 12
Table 2: Service line definitions – infrastructure 13
Table 3: Market opportunity definitions 14
Table 4: Spending on IT services by portfolio in Canada, 2007–2013 ($m) 16
Table 5: Spending on application services by service line in Canada, 2007–2013 ($m) 19
Table 6: Spending on BPO services by service line in Canada, 2007–2013 ($m) 21
Table 7: Spending on infrastructure services by service line in Canada, 2007–2013 ($m) 23
Table 8: Spending on IT services by vertical market in Canada, 2007–2013 ($m) 25
Table 9: IT service portfolio revenues by vertical markets, ($m), 2007 and 2013 26
Table 10: Spending on recurring accounts by portfolio in Canada, 2007–2013 ($m) 30
Table 11: Spending on recurring accounts in application services by service line in Canada, 2007–2013 ($m) 33
Table 12: Spending on recurring accounts in BPO services by service line in Canada, 2007–2013 ($m) 35
Table 13: Spending on recurring accounts in infrastructure services by service line in Canada, 2007–2013 ($m) 37
Table 14: Spending on recurring accounts by vertical market in Canada, 2007–2013 ($m) 39
Table 15: IT service portfolio recurring market revenues by vertical markets, ($m), 2007 and 2013 40
Table 16: Spending on new contracts by portfolio in Canada, 2007–2013 ($m) 44
Table 17: Spending on new contracts in application services by service line in Canada, 2007–2013 ($m) 47
Table 18: Spending on new contracts in BPO services by service line in Canada, 2007–2013 ($m) 49
Table 19: Spending on new contracts in infrastructure services by service line in Canada, 2007–2013 ($m) 51
Table 20: Spending on new contracts by vertical market in Canada, 2007–2013 ($m) 53
Table 21: IT service portfolio new contract market revenues by vertical markets, ($m), 2007 and 2013 54
Table 22: Spending on business consulting and design services by portfolio in Canada, 2007–2013 ($m) 58
Table 23: Spending on business consulting and design services in application services by service line in Canada, 2007–2013 ($m) 61
Table 24: Spending on business consulting and design services in BPO services by service line in Canada, 2007–2013 ($m) 63
Table 25: Spending on business consulting and design services in infrastructure services by service line in Canada, 2007–2013 ($m) 65
Table 26: Spending on business consulting and design services by vertical market in Canada, 2007–2013 ($m) 67
Table 27: IT service portfolio business consulting and design market revenues by vertical markets, ($m), 2007 and 2013 68
Table 28: Spending on implementation and systems integration services by portfolio in Canada, 2007–2013 ($m) 72
Table 29: Spending on implementation and systems integration services in application services by service line in Canada, 2007–2013 ($m) 75
Table 30: Spending on implementation and systems integration services in BPO services by service line in Canada, 2007–2013 ($m) 77
Table 31: Spending on implementation and systems integration services in infrastructure services by service line in Canada, 2007–2013 ($m) 79
Table 32: Spending on implementation and systems integration services by vertical market in Canada, 2007–2013 ($m) 81
Table 33: IT service portfolio implementation and systems integration market revenues by vertical markets, ($m), 2007 and 2013 82
Table 34: Spending on operational services by portfolio in Canada, 2007–2013 ($m) 86
Table 35: Spending on operational services in application services by service line in Canada, 2007–2013 ($m) 88
Table 36: Spending on operational services in BPO services by service line in Canada, 2007–2013 ($m) 90
Table 37: Spending on operational services in infrastructure services by service line in Canada, 2007–2013 ($m) 92
Table 38: Spending on operational services by vertical market in Canada, 2007–2013 ($m) 94
Table 39: IT service portfolio operational services market revenues by vertical markets, ($m), 2007 and 2013 95

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