IT services in Malaysia: a market in its prime

We expect the growing demand from the telecoms, financial services and public sector to spur growth of the Malaysian IT services market in the medium term.

Report Highlights

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Executive summary
In a nutshell
Ovum view
Key messages
Overview: Malaysia
Background
Demand-side analysis
By vertical
Overview
Banking and financial services
Initiatives to upgrade core banking systems will drive demand for application services
Introduction of advanced mobile banking solutions will boost demand for ICT services
Demand for infrastructure services will be strong as financial institutions look at outsourcing infrastructure to reduce costs
Healthcare
Initiatives to improve the health outcome and offer universal healthcare services are anticipated to boost demand for ICT services
Demand for application services will be strong as private hospitals implement supply-chain management solutions
Manufacturing
The drive for cost-effective ICT solutions is expected to spur interest in SaaS-based services
Public sector
Expansion of the Smart School programme will provide long-term opportunities in networking and content services
Adoption of Web 2.0 technology in the public sector will drive demand for web-based application services
Expansion of e-procurement in the public sector will offer opportunities for ICT vendors
Growing interest in open source will drive demand for application implementation and maintenance services
Retail
Retailers look to use technology to boost profits, driving demand for application services
Rapid growth of e-commerce will fuel demand for web-based application and security services
Telecommunications in Malaysia
The launch of the High-Speed Broadband Project will offer opportunities for vendors in Malaysia
The expansion of wireless broadband networks to boost spending on infrastructure services
The introduction of mobile number portability is expected to increase the demand for application services
Demand by service line
Overview
Trends in application services
Increasing broadband penetration and availability of better bandwidth will spur demand for SaaS-based services
Demand for application services will be driven by increasing interest in Web 2.0 technologies
Trends in infrastructure services
Increasing financial constraints will spur interest in virtualisation
Demand for infrastructure services will be strong as organisations standardise their IT infrastructure
Trends in BPO services
Complex HR outsourcing is gaining traction in the Malaysian enterprise segment
Supply-side analysis
Overview
Vendor strategies
Focus on building greater share-of-wallet in the managed services segment
Vendors need to work on effectively marketing their vertical-specific solutions
Increase their contribution to the development of the economy to gain trust and mind share
Top ten IT services vendors in Malaysia
Local players
VADS Berhad
HeiTech Padu Berhad
Formis Berhad
Mesiniaga Berhad
Patimas Computers Berhad
Symphony House Berhad
Scicom MSC Berhad
Dataprep Holdings Berhad
GHL Systems Berhad
Kompakar
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List of Tables
Table 1: Summary of IT services drivers by vertical
Table 2: Top ten Malaysian IT service players*
Table 3: VADS’ revenues and profits
Table 4: VADS’ core activities
Table 5: HeiTech Padu’s revenues and profits
Table 6: HeiTech Padu’s core activities
Table 7: Formis’ revenues and profits
Table 8: Formis’ core activities
Table 9: Mesiniaga’s revenues and profits
Table 10: Mesiniaga’s core activities
Table 11: Patimas’ revenues and profits
Table 12: Patimas’ core activities
Table 13: Symphony’s revenues and profits
Table 14: Symphony’s core activities
Table 15: Scicom’s revenues and profits
Table 16: Scicom’s core activities
Table 17: Dataprep’s revenues and profits
Table 18: Dataprep’s core activities
Table 19: GHL’s revenues and profits
Table 20: GHL’s core activities
Table 21: Kompakar’s core activities
List of Figures
Figure 1: IT services market in Malaysia by service line
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