TABLE OF CONTENTS
OVERVIEW 1
Catalyst 1
Summary 1
INTRODUCTION 7
Reasons to purchase 7
Definitions 7
IT SERVICES MARKET 10
IT services market revenue opportunity overview 10
IT services market revenue opportunity by business line 12
IT services market revenue opportunity by portfolio 15
IT services market revenue opportunity by service line 18
IT services market revenue opportunity by vertical markets 21
IT SERVICESÐRECURRING MARKET OPPORTUNITY 24
Recurring accounts revenue opportunity by portfolio 24
Recurring accounts revenue opportunity by service line 27
Recurring accounts revenue opportunity by vertical markets 30
IT SERVICESÐNEW CONTRACTS MARKET OPPORTUNITY 33
New contracts revenue opportunity by portfolio 33
New contracts revenue by service line 36
New contracts revenue opportunity by vertical markets 39
BUSINESS CONSULTING AND DESIGN OPPORTUNITY 42
Business consulting and design services revenue opportunity by portfolio 42
Business consulting and design services revenue opportunity by service line 45
Business consulting and design services revenue opportunity by vertical markets 48
IMPLEMENTATION AND SYSTEMS INTEGRATION OPPORTUNITY 51
Implementation and systems integration services revenues opportunity by portfolio 51
Implementation and systems integration services revenue opportunity by service line 54
Implementation and systems integration services revenue opportunity by vertical markets 57
OPERATIONAL SERVICES REVENUE OPPORTUNITY 60
Operational services revenue opportunity by portfolio 60
Operational services revenue opportunity by service line 63
Operational services revenue opportunity by vertical markets 66
Forecasting methodology 69
Further reading 70
Disclaimer 70
LIST OF FIGURES
Figure 1: IT services market, Finland, revenue ($m) and growth (%), 2008Ð14 10
Figure 2: IT services market, Finland, revenue by business line (%), 2008 12
Figure 3: IT services market, Finland, revenue by business line ($m), 2008Ð14 14
Figure 4: IT services market, Finland, revenue by service portfolio (%), 2008 15
Figure 5: IT services market, Finland, revenue by service portfolio ($m), 2008Ð14 17
Figure 6: IT services market, Finland, revenue by service line (%), 2008 18
Figure 7: IT services market, Finland, revenue by service line ($m), 2008Ð14 20
Figure 8: IT services market, Finland, revenue by vertical (%), 2008 21
Figure 9: IT services market, Finland, revenue by vertical ($m), 2008Ð14 23
Figure 10: IT services market recurring accounts, Finland, revenue by portfolio (%), 2008 24
Figure 11: IT services market recurring accounts, Finland, revenue by portfolio ($m), 2008Ð14 26
Figure 12: IT services market recurring accounts, Finland, revenue by service line (%), 2008 27
Figure 13: IT services market recurring accounts, Finland, revenue by service line ($m), 2008Ð14 29
Figure 14: IT services market recurring accounts, Finland, revenue by vertical (%), 2008 30
Figure 15: IT services market recurring accounts, Finland, revenue by vertical ($m), 2008Ð14 32
Figure 16: IT services market new contracts, Finland, revenue by portfolio (%), 2008 33
Figure 17: IT services market new contracts, Finland, revenue by portfolio ($m), 2008Ð14 35
Figure 18: IT services market new contracts, Finland, revenue by service line (%), 2008 36
Figure 19: IT services market new contracts, Finland, revenue by service line ($m), 2008Ð14 38
Figure 20: IT services market new contracts, Finland, revenue by vertical (%), 2008 39
Figure 21: IT services market new contracts, Finland, revenue by vertical ($m), 2008Ð14 41
Figure 22: Business consulting and design services, Finland, revenue by portfolio (%), 2008 42
Figure 23: Business consulting and design services, Finland, revenue by portfolio ($m), 2008Ð14 44
Figure 24: Business consulting and design services, Finland, revenue by service line (%), 2008 45
Figure 25: Business consulting and design services, Finland, revenue by service line ($m), 2008Ð14 47
Figure 26: Business consulting and design services, Finland, revenue by vertical (%), 2008 48
Figure 27: Business consulting and design services, Finland, revenue by vertical ($m), 2008Ð14 50
Figure 28: Implementation and systems integration services, Finland, revenue by portfolio (%), 2008 51
Figure 29: Implementation and systems integration services, Finland, revenue by portfolio ($m), 2008Ð14 53
Figure 30: Implementation and systems integration services, Finland, revenue by service line (%), 2008 54
Figure 31: Implementation and systems integration services, Finland, revenue by service line ($m), 2008Ð14 56
Figure 32: Implementation and systems integration services, Finland, revenue by vertical (%), 2008 57
Figure 33: Implementation and systems integration services, Finland, revenue by vertical ($m), 2008Ð14 59
Figure 34: Operational services, Finland, revenue by portfolio (%), 2008 60
Figure 35: Operational services, Finland, revenue by portfolio ($m), 2008Ð14 62
Figure 36: Operational services, Finland, revenue by service line (%), 2008 63
Figure 37: Operational services, Finland, revenue by service line ($m), 2008Ð14 65
Figure 38: Operational services, Finland, revenue by vertical (%), 2008 66
Figure 39: Operational services, Finland, revenue by vertical ($m), 2008Ð14 68
Figure 40: Key stages in forecasting the IT services market 69
LIST OF TABLES
Table 1: Service line definitions: applications 7
Table 2: Service line definitions: infrastructure 8
Table 3: Market opportunity definitions 9
Table 4: IT services market, Finland, revenue ($m), 2008Ð14 11
Table 5: IT services market, Finland, revenue by business line ($m), 2008Ð14 13
Table 6: IT services market, Finland, revenue by service portfolio ($m), 2008Ð14 16
Table 7: IT services market, Finland, revenue by service line ($m), 2008Ð14 19
Table 8: IT services market, Finland, revenue by vertical ($m), 2008Ð14 22
Table 9: IT services market recurring accounts, Finland, revenue by portfolio ($m), 2008Ð14 25
Table 10: IT services market recurring accounts, Finland, revenue by service line ($m), 2008Ð14 28
Table 11: IT services market recurring accounts, Finland, revenue by vertical ($m), 2008Ð14 31
Table 12: IT services market new contracts, Finland, revenue by portfolio ($m), 2008Ð14 34
Table 13: IT services market new contracts, Finland, revenue by service line ($m), 2008Ð14 37
Table 14: IT services market new contracts, Finland, revenue by vertical ($m), 2008Ð14 40
Table 15: Business consulting and design services, Finland, revenue by portfolio ($m), 2008Ð14 43
Table 16: Business consulting and design services, Finland, revenue by service line ($m), 2008Ð14 46
Table 17: Business consulting and design services, Finland, revenue by vertical ($m), 2008Ð14 49
Table 18: Implementation and systems integration services, Finland, revenue by portfolio ($m), 2008Ð14 52
Table 19: Implementation and systems integration services, Finland, revenue by service line ($m), 2008Ð14 55
Table 20: Implementation and systems integration services, Finland, revenue by vertical ($m), 2008Ð14 58
Table 21: Operational services, Finland, revenue by portfolio ($m), 2008Ð14 61
Table 22: Operational services, Finland, revenue by service line ($m), 2008Ð14 64
Table 23: Operational services, Finland, revenue by vertical ($m), 2008Ð14 67
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