Shared Services and the Future of Technology Adoption in Government (Market Focus)

Shared services offer clear opportunities to both public bodies and to the technology vendors trying to meet their needs. This market focus brief explores the key drivers of IT policy in the public sector as they relate to shared services



Report Highlights
With public bodies across Europe and North America under particular pressure from an aging population and increasing citizen demands for service, such bodies need to do more with limited resources. Shared services presents one way for government decision makers to pursue greater efficiency in internal IT intensive business functions.


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CATALYST 1
SUMMARY 1
ANALYSIS 2
Policy makers are increasingly interested in making use of shared IT services 2
Shared services are an approach to business organization 2
Shared services can be formed using a variety of different structures 3
Shared services has strong benefits as an approach to IT intensive business functions 4
Government is under pressure to realize the benefits of IT systems 5
IT investment in the public sector is low, but current circumstances present reorganization opportunities 6
Investments in eGovernment left the back office untouched, but created another pressure for change 8
Shared services have the potential to generate significant demand for IT solutions and services 9
Strong political will is vital to the success of shared services in the public sector 9
Wait and see culture will hold up the adoption of shared services 10
Managers have little incentive to share services without pressure from above 10
Shared services projects will form an increasing proportion of IT services revenue 10
European public sector IT services spending set to almost equal the US by 2012 11
Outsourcing will form an increasing component of shared services projects 11
Revenue for IT services vendors from shared services will grow by 26% CAGR in the next five years 12
ACTIONS 13
Understanding government need is vital to taking advantage of shared services 13
Vendors need to provide a clear business case and successful case studies 13
APPENDIX 15
Definitions 15
Methodology 15
Further reading 15
Ask the analyst 16
Datamonitor consulting 16
Disclaimer 16

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Figure 1: Five common structures for shared services 4
Figure 2: Pressure to do more with less 6
Figure 3: Extent to which institutions currently have or use enterprise applications 7
Figure 4: Total spending on IT services by the public sector by geography 11
Figure 5: Proportion of IT services revenue from shared services projects in 2012 12
Figure 6: IT services revenue from shared services projects, by government sub-sector, 2006-2012 13

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