Telefónica restructures to compete in tier-one global managed services

Telefónica is seeking to reposition its multinational managed services business as a tier-one provider. The business announced a number of new multinational services capabilities and a new set of ICT convergent services which will support its global IP communications strategy. In addition, the business provided details of its next-generation enterprise services platform. Richard Mahony provides his perspective on the robustness of the multinational services proposition. He concludes that whilst Telefónica faces some significant challenges to elevating its status amongst multinational corporations (MNCs), some CIOs should invite it to bid for multinational managed services.

Report Highlights

[Studien Infos ausblenden]

Ovum view

Customer perception is key to bid for top-tier status

Regional orientation giving way to global view

Until now international operations were not unified

Telefónica MNC managed services

MNC capability is strongest in Europe and Latin America
MNC service scope and context
More than structure – process and service delivery
The ICT convergent platform operator
Pan-regional managed mobility
Next-generation services

Telefónica multinational managed services proposition robustness

Gaps in global footprint are troubling
[Inhaltsverzeichnis ausblenden]

Figure 1 MNC preference for fixed data service suppliers
Figure 2 MNC managed mobile requirements vs service provider capability
Figure 3 Telefónica next-generation services
Figure 4 National, regional and global sourcing of fixed and mobile services
[Tabellenverzeichnis ausblenden]