Understanding adoption of content management solutions (Customer Focus)

This brief analyses results from a series of interviews with 1,300 IT decision-makers in Western Europe, North America and Australia, regarding their current deployment status and upcoming investment plans in the content management space. It provides an insight into how enterprises' uptake of content management technologies is set to change over the next two years.



Report Highlights
Datamonitor's Technology Trends surveys reveal that enterprise uptake of content management is significant, but yet to peak. As enterprises increasingly consider content management solutions as strategic technology deployments, penetration is set to increase progressively over the next two years.

Germany and Benelux show the highest adoption levels, with the UK and the US expected to clock the fastest growth rates. The financial services sector remains the biggest adopter but the healthcare sector is fast catching up.

Customer service improvement emerges as the most important driver for content management deployment, while product price remains the most critical investment consideration. Microsoft and IBM are viewed as leaders in the content management space, together accounting for more than 50% of decision makers' mindshare.


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DATAMONITOR VIEW 1
CATALYST 1
SUMMARY 1
ANALYSIS 3
Enterprise adoption of content management solutions is significant, but yet to peak 3
The content management footprint in the enterprise has risen steadily in recent years 4
…and it is expected to expand further by an average of 17% over the next two years 6
Germany and Benelux lead in end-user uptake, but the US and the UK are set to grow faster 7
Uptake is highest in Financial Services, but Healthcare boasts the strongest growth outlook 8
Large, medium and small enterprises exhibit a slight deviation away from the hosted model 9
Primary suppliers have been grabbing distribution share from local resellers in recent years 10
Content management outsourcing grows steadily, with Spain and Italy emerging as leaders 11
The Media & Manufacturing verticals are gaining interest in outsourcing 12
Customer satisfaction tops the priority list of companies planning immediate investments 13
Product pricing remains most critical for enterprises planning near-term investments 14
The CEO and CIO are most influential in making content management investment decisions 15
Microsoft and Oracle are gaining mindshare at the expense of IBM, EMC and Open Text 16
CONCLUSION 17
Datamonitor’s view on end user investment dynamics 17
APPENDIX 18
Definitions 18
Methodology 18
Further reading 19
Ask the analyst 19
Datamonitor consulting 19
Disclaimer 19

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