Unified Communications in the US to 2013

Introduction

Datamonitor's Unified Communications in the US to 2013 provides a current and comprehensive assessment of revenue opportunities for six areas of unified communications, from 2008 to 2013.

Scope

*The databook provides revenue opportunity forecasts from 2008 to 2013 across 10 key verticals

*Unified communications revenue opportunities are split by technology type with variations by vertical market

*The technologies covered include: IP and hybrid PBX; IP contact centers; IP telephones; managed services and integration; UC; and conferencing

Highlights

Financial services led the unified communications market with a share of 28.6% in 2007, followed by the energy and utilities vertical with a share of 10.7%.

Unified communications market in the US is expected to grow at a compound annual growth rate (CAGR) of 9% between 2007 and 2013.

The maximum revenue for the unified communications market was generated by IP and hybrid PBX technology, with a 34.5% share in 2007.

Reasons to Purchase

*The most complete and up-to-date guide to unified communications expenditure in the US across 10 key verticals

*Enables stakeholders in the market to make informed strategic and tactical decisions by highlighting growth opportunities

*Market forecasting is robust, being based on end-user investment surveys, financial analysis, vendor briefings, and macroeconomic factors


Report Highlights
Highlights

Financial services led the unified communications market with a share of 28.6% in 2007, followed by the energy and utilities vertical with a share of 10.7%.

Unified communications market in the US is expected to grow at a compound annual growth rate (CAGR) of 9% between 2007 and 2013.

The maximum revenue for the unified communications market was generated by IP and hybrid PBX technology, with a 34.5% share in 2007.


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TABLE OF CONTENTS
OVERVIEW 1
Catalyst 1
Summary 1
INTRODUCTION 5
Reasons to purchase 5
UNIFIED COMMUNICATIONS MARKET IN THE US (2007–2013) 8
Overview 8
Communications 14
Energy and utilities 16
Financial services 18
Healthcare 20
Life sciences 22
Manufacturing 24
Public sector (including education) 26
Retail, wholesale and logistics 28
Travel, transportation, logistics and hospitality 30
Media and entertainment 32
APPENDIX 34
Further reading 34
How to contact experts in your industry 34
Disclaimer 34


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LIST OF FIGURES
Figure 1: US unified communications market revenue forecast by verticals, 2007–2013 ($m) 8
Figure 2: US unified communications market revenue forecast by verticals 2007–2013 (%) 10
Figure 3: US unified communications market revenue forecast through technologies, 2007–2013 ($m) 11
Figure 4: US unified communications market revenue forecast through technologies, 2007–2013 (%) 13
Figure 5: US communications vertical revenue by technology, 2007–2013 (%) 14
Figure 6: US energy and utilities vertical revenue by technology, 2007–2013 (%) 16
Figure 7: US financial services vertical revenue by technology, 2007–2013 (%) 18
Figure 8: US healthcare vertical revenue by technology, 2007–2013 (%) 20
Figure 9: US life sciences vertical revenue by technology, 2007–2013 (%) 22
Figure 10: US manufacturing vertical revenue by technology, 2007–2013 (%) 24
Figure 11: US public sector (including education) vertical revenue by technology, 2007–2013 (%) 26
Figure 12: US retail, wholesale and logistics vertical revenue by technology, 2007–2013 (%) 28
Figure 13: US travel, transportation, logistics and hospitality vertical revenue by technology, 2007–2013 (%) 30
Figure 14: US media and entertainment vertical revenue by technology, 2007–2013 (%) 32


LIST OF TABLES
Table 1: Unified communication definition 5
Table 2: Unified communication technology definition 6
Table 3: Unified communication vertical definition 7
Table 4: US unified communications market revenue forecast by verticals 2007–2013 ($m) 9
Table 5: US unified communications market revenue forecast through technologies, 2007–2013 ($m) 12
Table 6: US communications vertical revenue by technology, 2007–2013 ($m) 15
Table 7: US energy and utilities vertical revenue by technology, 2007–2013 ($m) 17
Table 8: US financial services vertical revenue by technology, 2007–2013 ($m) 19
Table 9: US healthcare vertical revenue by technology, 2007–2013 ($m) 21
Table 10: US life sciences vertical revenue by technology, 2007–2013 ($m) 23
Table 11: US manufacturing vertical revenue by technology, 2007–2013 ($m) 25
Table 12: US public sector (including education) vertical revenue by technology, 2007–2013 ($m) 27
Table 13: US retail, wholesale and logistics vertical revenue by technology, 2007–2013 ($m) 29
Table 14: US travel, transportation, logistics and hospitality vertical revenue by technology, 2007–2013 ($m) 31
Table 15: US media and entertainment vertical revenue by technology, 2007–2013 ($m) 33


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