Chapter 1 - Executive Summary
1.1 Defining Terms
1.2 The Global Market Opportunity
1.3 Breakdown of a Typical UC Solution
1.4 A Brief History of the Component Technologies that Make Up UC
1.4.1 How UC Technologies evolved
Chapter 2 - Introduction to the UC Market
2.1 Business Drivers for Growth in the Global UC Market
2.2.1 Agility of Concept
2.1.2 Collaboration Tools
2.1.3 Speed, ease of use and productivity
2.1.4 Lower Total Cost of Ownership is the Primary Motivator for the use of UC
2.1.4.1 Costly MAC's eliminated
2.1.4.2 Unified WAN
2.1.5 Productivity Enhancement and Process Flow Improvement in the Suite
2.1.6 Ending Problems Stemming from a Distributed Workforce
2.1.7 Carbon Footprint Reduction in Companies using UC
2.1.8 Reduced Headcount and Process Efficiency Improvements
2.2 Worldwide Progress of UC Implementation
2.3 Business Restraints for Growth in the Global UC Market
2.3.1 Return on Investment Concerns
2.3.2 Pre-implementation Considerations for the Deployment of Infrastructure
2.3.3 The Top Concerns of Enterprise VoIP Customers
2.3.3.1 ROI Tracking Requirements
2.3.3.2 The Consolidation of Vendors
2.4 Strategic Technological Developments Fuelling Growth in the Global UC Market
2.4.1 Cloud Computing
2.4.2 4G Wireless Connectivity and Super High Speed Wireline Broadband
2.4.3 UC&C
2.5 Other Factors Driving Growth in the UC Market
2.5.1 The Global Economic Recession
Chapter 3 - Global UC Market Data
Chapter 4 - Leading National UC Markets
4.1 The US UC Market
4.2 The Asian UC Market
4.2.1 India
4.2.1.1 Termination Regulations in India
4.2.1.2 VoIP Performance in India
4.2.4 China
4.2.3 South Korea
4.2.3.1 Players in the South Korean UC Market
4.3 The European UC Market
4.3.1 Players in the European UC Market
4.4 The Latin American UC Market
4.4.1 Key Considerations in Adoption of UC Systems in Latin America
4.4.2 Hosted UC in Latin America
4.5 The Rest of the World (RoW) UC Market
Chapter 5 - Component Technologies and Principles
5.1 Unified Messaging (UM)
5.1.1 The Value of UM
5.2 Presence
5.2.1 Presence beyond the Internal System
5.2.2 Workforce Habits Tracking
5.2.3 The Development of Presence
5.2.4 The Differences between Unified Messaging and UC
5.2.5 UM in the UC Suite
5.3 Real-Time Messaging
5.3.1 IM in the Enterprise Scenario
5.3.2 Mobile IM Sector Worth
5.4 Voice, Call Control and UC Integration
5.5 VoIP in the Enterprise Sector
Chapter 6 - Maximising Investments
6.1 Cost savings - VoIP
6.2 Cost savings - conferencing
6.3 Cost savings - infrastructure management
6.4 The UC Interoperability Forum (UCIF)
6.5 Interoperability standards
6.6 Landline Abandonment by Enterprise UC and Mass Market Customers
6.7 Survey Sees High Adoption of Microsoft Lync
6.8 The Growth of Mobile within UC
6.9 Business Continuity and Disaster Recovery
6.10 Preparing Networks for UC and Ongoing Maintenance
6.11 Integration issues
6.11.1 PSTN Integration
6.11.2 Integration of IP-Telephony Networks
6.11.3 Integration of Enterprise IP-Telephony with 3rd Party Software
6.11.4 UC Solutions Working with Enterprise Software
6.12 The Next Phase of the UC lifecycle
6.13 UC Security Concerns
6.13.1 SIP trunking
6.13.2 Eavesdropping
6.13.3 Interconnection Security
6.14 Remote Working Highlights UC Benefits
6.15 Virtualisation
6.15.1 Virtualisation as a platform for UC
6.15.2 Virtualisation as a Restraint to UC
6.16 Anticipated ROI Drives Adoption
6.17 Fax technology
6.17.1 T.38 Protocol
6.17.2 Fax Relay
6.18 UC is driving down the Cost of Client Acquisition
6.19 SIP technology in UC
6.20 SIP Trunking in UC
6.20.2 SIP Trunking Adding Value
6.20.3 SIP Trucking Benefits
6.21 Session Boarder Controllers
6.21.1 SBC Sales
6.22 Questions of Quality
6.22.1 Measurement of Fidelity
6.22.2 Testing Voice Quality over VoIP
6.23 UC Market Performance through the Economic Downturn
6.23.1 Case study: Datatec
6.24 European ICT in the Recession
Chapter 7 - Leading UC Companies
7.1 Aastra
7.2 Agito
7.3 Avaya
7.4 Broadsoft
7.5 Cisco
7.6 IBM
7.6.1IBM Lotus Sametime
7.6.2 Polycom's involvement with Lotus Sametime
7.7 Microsoft
7.7.1 Microsoft Lync Server
7.7.2 Protocols
7.7.3 Microsoft UC deployment case study: Global Crossing
7.7.3.1 Exchange Server 2007 Architecture
7.7.3.2 Office Communications Server Architecture
7.7.3.3 Office Communications Server R2
7.7.3.4 Benefits of UC
7.7.3.5 Reduced Opex
7.7.3.6 Reduced Costs
7.8 Nokia
7.9 Research in Motion
7.10 Leading Service Providers
7.10.1 BT
7.10.2 Sprint
7.10.3 Verizon
Chapter 8 - Significant industry acquisitions
8.1 NEC's acquisition of Sphere
8.2 Polycom's acquisition of SpectraLink
8.3 Google's Acquisition of Grand Central
8.4 Avaya's Acquisition of Ubiquity
8.5 Cisco's Acquisition of Jabber
8.6 Nortel's Acquisition of Diamondware
Chapter 9 - Conclusions
9.1 Push Strategies will drive the UC Market
9.2 Collaboration between Vendors Becomes the Norm
9.3 Devising Synergies from UC Deployment
9.4 Key takeaway statistics
9.2 2009 to 2010 market progression
9. 3 Which Industries will Deploy UC?
Appendix A
About Visiongain
Appendix B
Visiongain report evaluation form
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