Voice over broadband for small businesses: a placeholder for telcos

Voice over broadband (VoB) solutions launched by telecoms operators for small businesses are in direct response to the threat from consumer-class services offered by Internet voice providers such as Skype.

This research focuses on the VoB solutions provided by four leading telcos who were previously incumbents, BT, Orange Business Services, KPN and T-Online. It includes the operators’ propositions and plans for development, and contrasts the different approaches they have chosen for voice over broadband.


Report Highlights

[Studien Infos ausblenden]

Ovum view

Recommendations for providers

What is voice over broadband?

Why should telcos offer voice over broadband?

Operator overview

Operator comparison
Customer needs

Operator profiles

BT
T-Online
KPN
Orange Business Services

[Inhaltsverzeichnis ausblenden]

Figure 1 Voice over broadband
Figure 2 Current positioning of operators’ VoB SME products
Figure 3 Operators’ VoB offerings
Figure 4 BT’s VoB solution: strengths and weaknesses
Figure 5 T-Online’s VoB solution: strengths and weaknesses
Figure 6 KPN’s VOB solutions strengths and weaknesses
Figure 7 OBS’s VoB solution: strengths and weaknesses
[Tabellenverzeichnis ausblenden]